Fresno Funeral Chapel

Harold Bailey
ABSOLUTELY THE WORST SERVICE EVER !!
My Mother pasted away over a month ago. I met with the Funeral Director Steven Smith two days later and made cremation arrangements of which I paid for in full at that time. I live out of state so I also paid extra to have the ashes sent to me along with two copies of the death certificates. After two week I called Fresno Funeral Chapel and asked what the status was of our Mothers Cremation. I was told that they needed her SS#. Although I did not understand why no one had contacted me with this request, I promptly called them back with it and was assured that they would proceed right away. Well another two weeks has past and I called them again today because I have still not received my Mothers remains or the death certificates. I was told by a very rude lady that they were waiting for me to pay the bill. I informed her that I had paid the bill in full and that they had cashed my check 3 weeks ago and it had cleared my bank, I was then rudely informed that she would have to look into it and would call me right back (she never did) After a email to Stephen Smith the Funeral Director, a complaint to the Cemetery and Funeral Bureau, contacting my attorney and the District Attorneys Office with a complaint of theft of services I finally received a email back saying the body had been delivered to the crematory and the ashes should be sent out in a couple days.Wow over a month.